Our Terms and Conditions of Business for Window Cleaning.
By using our service, you agree to our terms and conditions of business.
1.0 Initial Visit
For your first clean only, there is a one-off charge to cover the additional time taken on the first clean. This varies with house size and frequency of ongoing cleans, which will be explained when signing up.
1.1 What Can I Expect
Our pure water cleaning system is very effective at cleaning general dirt from your windows. However, if you have builders residue (e.g., plaster, concrete, and paint), stickers or adhesive, staining/discolouration on windows or frames from chemicals or rust, and UV bleaching of frames, pure water will not be effective at removing these. Please notify us when we call to arrange your first clean.
1.2 How Often Will We Visit
We offer the choice of every 4, 6, or 8 weekly visits. We ask for some flexibility on time scales due to rain and other factors, allowing for a week either side of the scheduled time.
1.3 Bad Weather
We will always try not to clean your windows in the rain; however, we do still work in light rain or short showers. Our promise to you is that the results will still be the same. If rain is heavy, we will not clean your windows, and your clean will carry over to the next working day.
1.4 Turning Us Away
We will try to be as reliable as we can for you, but we also appreciate the customer being reliable. We will make time and space in our schedule for you. On the day of the clean, it is too late for us to replace your clean with another. We reserve the right to charge you the full price expected and/or cancel any ongoing service with us if you turn our team away at the door or cancel on the day with our office. We also reserve the right to charge the full price expected if access on the day has not been made available by the customer.
1.5 Ending Our Services
If for any reason you wish to cancel our services, you have the right to do so at any time. This can be done by telephone on 07951514416 or by email to info@ecocleanonline.co.uk. However, we do not offer one-off window cleans; by using our services, you agree to a minimum of three cleans. If cancelling before three cleans have taken place, the remaining cleans will be payable.
1.6 Complaints Procedure
We will always try to provide you with the best possible service every time we clean your windows. If for any reason you are not satisfied with our work, you must contact us within 24 hours of the clean. We will then return the next working day to re-clean your windows for free. Please note that complaints made after 24 hours may not be re-cleaned. We run a no-refund policy; we will rectify work you are not happy with free of charge provided we are informed within 24 hours of the clean date.
1.7 Confidentiality
All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as required under the terms and conditions of the Data Protection Act.
1.8 Payments
Customers joining our 4, 6, or 8 weekly rounds are encouraged to pay via our direct debit system GoCardless, which can be set up on our payments page. Payments are then automatically collected 5 days after each clean. Customers booking one-off services such as gutter clearing who are not joining our regular rounds are required to pay by credit or debit card or bank transfer on the day. This can be done over the phone with our office on 07951514416. Once payment is made, we will book the job to be completed within 1 week.
