EcoClean Services combines modern technology and eco-friendly solutions to refresh your property’s exterior. Offering an extensive range of cleaning services, from windows to solar panels, we cater to both residential and commercial needs. Based in Colchester, fully insured, and customer-focused, experience the EcoClean difference today.
Ecoclean Services Ltd,
32 Perry Road
Witham
Essex
CM83YZ
Updated: 5 October 2026
This Privacy Policy explains how EcoClean Services Ltd collects, uses, stores and protects personal information when you contact us, request a quotation, arrange or receive cleaning services, make payments, use our website or customer portal, communicate with us through Facebook or Messenger, or interact with our website assistant.
EcoClean Services Ltd is the data controller responsible for deciding how your personal information is used.
You can contact us at:
EcoClean Services Ltd
32 Perry Road
Witham
Essex
CM8 3YZ
Email: info@ecocleanonline.co.uk
Telephone: 01376 503555
Freephone: 0800 987 5500
Depending on how you interact with us, we may collect and use:
Our website and service providers may also process technical information such as IP addresses, browser and device information, security logs, cookie preferences and website-use information.
Please also see our Cookie Policy for information about cookies and similar technologies.
We generally receive information directly from you. We may also receive information from somebody arranging a service on your behalf, Meta when you communicate with our Facebook Page, and the systems and payment providers we use to administer our services.
We do not routinely record customer telephone calls.
We only use personal information where we have an appropriate reason and lawful basis for doing so.
Enquiries, quotations and cleaning services: We use information to respond to enquiries, provide quotations, arrange services and perform our contract with you. Our lawful bases are taking steps at your request before entering into a contract and performing our contract with you.
Where we deal with somebody acting on behalf of a business, we may rely on our legitimate interest in arranging and providing that business’s service.
Scheduling and customer support: We use information to organise visits, communicate with customers, answer questions and administer customer relationships. We rely on our contract with you and, where appropriate, our legitimate interests in operating our business and providing customer support.
Payments and accounts: We process information necessary to collect and reconcile payments, issue invoices, manage refunds and maintain accurate accounts. Depending on the activity, we rely on our contract with you, our legitimate interests and our legal obligations.
Accounting and tax: We retain appropriate financial records to comply with our legal obligations.
Security, complaints, debts and disputes: We may use information where necessary for our legitimate interests in protecting our systems, investigating and resolving problems, recovering money owed and establishing, exercising or defending legal rights, or where a specific legal obligation applies.
Marketing: Where consent is required, we rely on your consent. Where the existing-customer marketing rules permit us to contact you about our own similar services, we rely on our legitimate interests and provide an opportunity to opt out.
Some contact, property and service information is necessary for us to provide quotations, attend properties and administer services. If this information is not provided, we may be unable to provide the requested service.
Marketing is optional.
We use Squeegee, operated by Nexdynamic Ltd, to manage customer records, appointments and services.
Customers marked inactive are archived after 100 days. Archiving does not mean that the information has been deleted. Archived information remains within Squeegee’s hosted system and EcoClean Services Ltd remains responsible for our use of that information.
Microsoft 365 is used for our business email. This includes emails sent or received through systems such as Squeegee.
Email correspondence may therefore be retained separately from the corresponding Squeegee customer record.
We use GoCardless, Stripe and Square to process payments. Square may also be used for telephone card payments.
Bank transfers are received into our Santander business bank account.
We do not store customers’ full card numbers or bank-account details within our own customer records.
Where a telephone card payment is made, the information necessary to process that payment is entered into the payment provider’s system.
We may receive and retain payment confirmations, transaction references, payer names and related information necessary to reconcile payments, maintain accounts, issue refunds and investigate payment queries or disputes.
Banks and payment providers also process information under their own privacy notices and legal obligations.
Our website uses Hostinger hosting infrastructure and is managed with assistance from our website developer.
Cloudflare provides services associated with our domain and DNS.
Where necessary, personal information may be accessible to authorised EcoClean staff and appropriate service providers, contractors, accountants, insurers, professional advisers and technical providers.
We may also disclose information to public authorities where required by law or where reasonably necessary to establish, exercise or defend legal rights.
Our website assistant processes messages that you enter into the chatbot. If you include personal information in your message, that information will form part of the conversation.
Please do not enter passwords, full card numbers, banking credentials or unnecessary sensitive personal information into the chatbot.
The website assistant may send your message and relevant recent conversation history to OpenAI to generate or assist with a response.
Conversation records may be made available within EcoClean Hub, our internal office system, so authorised members of our team can review enquiries, provide customer support and follow up requests.
The chatbot service and identified chat databases are hosted using Render infrastructure.
Automated responses may occasionally be incorrect. A chatbot response does not, by itself, confirm a booking, agreed price, payment or contractual change.
You can contact our office if you would prefer assistance from a member of our team.
We use chatbot conversations to answer enquiries and, where relevant, take steps towards providing a requested service. Our lawful bases are taking steps at your request before entering into a contract and our legitimate interests in efficiently responding to enquiries and providing customer support.
If you message our Facebook Page using Messenger, or comment on one of our Facebook posts, Meta Platforms Ireland Ltd may provide us with information necessary for us to respond. This may include your Facebook name, a reference associated with your interaction with our Page, your message or comment, photographs or other content you send, and the date and time of the interaction.
We use this information to:
Our lawful bases are taking steps at your request before entering into a contract, performing our contract with you where you are already a customer, and our legitimate interest in responding to people who contact EcoClean Services Ltd and maintaining appropriate customer-service records.
Messenger messages and relevant Facebook interactions may be stored by our chatbot service, which is hosted using Render, and displayed within EcoClean Hub, our internal office system, so authorised members of our team can respond.
To help us respond efficiently, the text of a message may also be processed using OpenAI to generate a suggested response. Suggested responses are subject to human oversight before being sent where our system requires this, and complaints requiring a substantive response are handled by a member of our team.
Where OpenAI’s API services are used under settings that do not permit API data to be used for model training, information submitted through this integration is not used to train OpenAI’s models.
Some providers involved in processing these communications may process information outside the UK. Please see Processing outside the UK below.
We do not sell personal information obtained through Facebook or Messenger. We do not use Messenger conversations or comments supplied to us through this integration for third-party advertising.
We only share this information with providers involved in operating our communications, customer-service and technical systems, or where disclosure is otherwise required or permitted by law.
Messenger conversations and Facebook comments stored within our systems may be retained for up to two years from your last interaction with us, unless there is a reason to keep them for longer.
If the conversation results in you becoming a customer, information necessary to provide and administer your services may become part of your customer record and will then be retained in accordance with Retention and our records review below.
Information may also need to be retained for longer where it relates to an outstanding payment, complaint, dispute, investigation or legal obligation.
You can ask us to delete Facebook or Messenger information held within EcoClean’s own systems.
Email info@ecocleanonline.co.uk with the subject “Delete my Facebook data” and include the name used on your Facebook account, or send the same request to us through Messenger.
We aim to delete eligible Messenger conversations and Facebook information from our own systems within 30 days and confirm when this has been completed.
Some information may need to be retained where we have a legal obligation or another lawful reason to retain it. Information already held independently by Meta is controlled under Meta’s own privacy arrangements.
You can also delete comments that you have made on our Facebook posts directly through Facebook.
You can choose whether to receive promotional emails and text messages from us.
Promotional communications include an appropriate way to unsubscribe or opt out. You can also email info@ecocleanonline.co.uk and ask us to stop marketing.
You have the right to object to direct marketing at any time.
If you object, we will stop using your personal information for that purpose.
Where processing is based on consent, withdrawing consent does not affect processing that was lawful before the consent was withdrawn.
Necessary service messages concerning appointments, invoices, payments or your account are not marketing messages.
We may retain a minimal suppression or opt-out record so that we can respect your request and avoid sending unwanted marketing in the future.
We do not keep personal information for longer than reasonably necessary for the purposes for which it is being processed, taking into account contractual, accounting and legal requirements.
Archiving is not deletion.
We carry out periodic reviews of customer and communication records to identify information that can reasonably be deleted or anonymised.
Our general approach is:
Relevant records may be retained while a dispute, investigation, unpaid balance or legal obligation remains outstanding.
You may contact us to ask about the information we hold about you or request its deletion. Data-protection rights and applicable legal exceptions may affect what we are able to delete.
Some organisations providing services to EcoClean Services Ltd may process personal information outside the United Kingdom.
Our identified Render chatbot infrastructure is located in Germany. However, a provider’s principal server location does not necessarily identify every location used for technical support, backups or subprocessors.
Other providers we use, including Microsoft, Hostinger, Render, Meta and OpenAI, may operate internationally.
Where personal information is transferred internationally, we require the transfer to be handled in accordance with applicable UK data-protection law, including UK adequacy regulations or appropriate contractual or other safeguards where required.
You can contact us for further information about the arrangements relevant to your information.
We take reasonable organisational and technical measures to protect personal information and restrict access to people and service providers who need it for authorised purposes.
Using external service providers does not remove EcoClean Services Ltd’s responsibility for the personal information for which we are the controller.
No method of electronic transmission or storage can be guaranteed to be completely secure, but this does not affect your legal rights or our obligations.
Please avoid sending unnecessary sensitive personal information through our website, Facebook Messenger, email or chatbot.
If special-category personal information needs to be processed, we will require an appropriate lawful basis and any additional legal condition required by data-protection law.
Depending on the circumstances and the lawful basis on which we process your information, you may have rights including:
These rights are subject to the conditions and exemptions contained in data-protection law.
To exercise a privacy right, email info@ecocleanonline.co.uk.
We may ask for reasonable information to confirm your identity before acting on a request.
If you are concerned about how EcoClean Services Ltd has handled your personal information, please contact us first so that we can investigate.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data-protection regulator.
We may update this Privacy Policy when our services, systems, providers, retention arrangements or uses of personal information change.
Where a significant new use of personal information is introduced, we will update the information provided to customers as appropriate.
The date at the top of this Privacy Policy identifies the current version.
EcoClean Services Ltd
32 Perry Road, Witham, Essex CM8 3YZ
info@ecocleanonline.co.uk
01376 503555
0800 987 5500
