ECOCLEAN SERVICES LTD
TERMS AND CONDITIONS OF SERVICE
Version 2.0
Effective Date: 20 June 2026
- COMPANY DETAILS
These Terms and Conditions apply to all services provided by EcoClean Services Ltd.
EcoClean Services Ltd
32 Perry Road
Witham
Essex
CM8 3YZ
Company Number: 04756369
Email: info@ecocleanonline.co.uk
Telephone: 01376 503555
- DEFINITIONS
“EcoClean Services Ltd”, “Company”, “We”, “Us” and “Our” means EcoClean Services Ltd.
“Customer”, “You” and “Your” means any individual, household, landlord, managing agent, organisation or business purchasing services from EcoClean Services Ltd.
“Service” means wheelie bin cleaning, food caddy cleaning, recycling box cleaning and any related cleaning service supplied by EcoClean Services Ltd.
“Service Visit” means attendance by EcoClean Services Ltd at a property for the purpose of carrying out the agreed service.
“Subscription Plan” means a recurring monthly payment arrangement for ongoing services.
- ACCEPTANCE OF TERMS
By booking a service, requesting a quotation, making payment, accepting a quotation, continuing to receive services, or allowing EcoClean Services Ltd to attend a property, the Customer agrees to be bound by these Terms and Conditions.
These Terms and Conditions form the entire agreement between EcoClean Services Ltd and the Customer.
- SERVICES PROVIDED
EcoClean Services Ltd provides professional wheelie bin cleaning and related cleaning services.
Standard service charges may include:
• One-Off Wheelie Bin Clean
• Recurring Wheelie Bin Cleaning
• Food Caddy Cleaning
• Recycling Box Cleaning
• Commercial Bin Cleaning
• Additional Cleaning Services
All prices are inclusive of VAT where applicable.
EcoClean Services Ltd reserves the right to amend prices at any time by providing not less than 30 days notice.
- CUSTOMER RESPONSIBILITIES
The Customer agrees to:
• Ensure bins are empty before cleaning.
• Ensure bins are accessible.
• Ensure access routes are safe.
• Secure pets.
• Maintain accurate contact details.
• Notify EcoClean Services Ltd of any collection day changes.
• Notify EcoClean Services Ltd of any changes that may affect service delivery.
EcoClean Services Ltd is not responsible for missed services caused by inaccurate information supplied by the Customer.
- ACCESS REQUIREMENTS
Bins must be available and accessible on the scheduled service day.
EcoClean Services Ltd reserves the right to record a service attempt where access is unavailable due to:
• Locked gates.
• Obstructions.
• Vehicles blocking access.
• Unsafe conditions.
• Aggressive animals.
• Bins not being presented.
• Bins containing waste.
- PROHIBITED MATERIALS
EcoClean Services Ltd may refuse service where bins contain:
• Hazardous waste.
• Chemicals.
• Oils.
• Paint.
• Industrial waste.
• Medical waste.
• Building materials.
• Unbagged animal waste.
• Any material considered unsafe by EcoClean Services Ltd.
- SERVICE ATTEMPTS
A service attempt occurs where EcoClean Services Ltd attends a property but is unable to complete the service due to circumstances beyond its reasonable control.
Service attempts may be evidenced by:
• GPS tracking.
• Time-stamped records.
• Vehicle tracking.
• Photographs.
• Driver notes.
• Operational records.
A service attempt shall be deemed attendance for operational purposes.
- NO REFUND FOR SERVICE ATTEMPTS
Where a service attempt has been recorded, no refund shall be due where the service could not be completed due to circumstances outside the reasonable control of EcoClean Services Ltd.
- COUNCIL COLLECTION DEPENDENCY
Services provided by EcoClean Services Ltd rely upon bins being emptied by the relevant local authority.
Where a local authority fails to empty a bin, EcoClean Services Ltd may attempt a revisit where operationally practical.
EcoClean Services Ltd does not guarantee a revisit and shall not be liable for any losses arising from missed, delayed or incomplete local authority collections.
- ROUTE-BASED SERVICE
EcoClean Services Ltd operates a route-based service system.
Customers acknowledge that:
• Specific appointment times cannot be guaranteed.
• Service times may vary.
• Routes may be altered.
• Multiple visits may occur during a month depending on the services selected.
- SERVICE STANDARDS
EcoClean Services Ltd will use reasonable care and skill when providing services.
EcoClean Services Ltd does not guarantee that bins will be restored to a like-new condition.
- ODOURS, STAINS AND PESTS
EcoClean Services Ltd does not guarantee:
• Complete stain removal.
• Complete odour removal.
• Prevention of flies, insects or maggots.
- PAYMENT METHODS
Payment may be made by:
• Direct Debit.
• Debit Card.
• Credit Card.
• Bank Transfer.
EcoClean Services Ltd reserves the right to allocate any payment received to the oldest outstanding balance on the Customer account.
- MONTHLY SUBSCRIPTION PLANS
Monthly subscription plans spread annual service costs across equal monthly payments.
Monthly payments do not represent payment for a specific number of cleans within any calendar month.
Service frequency may vary depending upon local authority collection schedules.
- MINIMUM TERM
Subscription plans are subject to a minimum term of three months unless otherwise agreed in writing.
- PAYMENT TERMS
Invoices must be paid within 30 days of issue unless otherwise agreed in writing.
- LATE PAYMENT CHARGES
Where an invoice remains unpaid after 30 days, EcoClean Services Ltd may apply a £10 administration charge.
The administration charge covers:
• Account administration.
• Payment chasing.
• Correspondence.
• Operational recovery costs.
- ACCOUNT SUSPENSION
EcoClean Services Ltd reserves the right to suspend services where an account remains unpaid.
No services will be carried out during a suspension period.
- INACTIVE ACCOUNTS
EcoClean Services Ltd reserves the right to mark an account inactive where payment remains outstanding.
EcoClean Services Ltd may:
• Remove the property from future routes.
• Refuse future bookings.
• Close the account.
• Refuse promotional offers.
Outstanding balances remain payable regardless of account status.
- REACTIVATION OF SERVICE
Where an account has been suspended or made inactive:
• All outstanding balances must be paid.
• All charges must be paid.
• Any reactivation fee must be paid.
EcoClean Services Ltd reserves the right to require:
• Payment in advance.
• A valid Direct Debit mandate.
• A valid payment card.
before reinstating service.
A £15 reactivation fee may be charged.
- DIRECT DEBIT REQUIREMENTS
EcoClean Services Ltd reserves the right to require a Direct Debit mandate as a condition of commencing, continuing or reinstating services.
- DEBT RECOVERY
Where payment remains outstanding for 60 days or more, EcoClean Services Ltd reserves the right to commence debt recovery procedures.
The Customer shall remain liable for all reasonable recovery costs incurred where permitted by law.
- BUSINESS CUSTOMERS
Business customers may be charged:
• Statutory interest.
• Fixed compensation.
• Recovery costs.
under the Late Payment of Commercial Debts (Interest) Act 1998.
- CHARGEBACKS AND PAYMENT DISPUTES
Customers must contact EcoClean Services Ltd before initiating a chargeback or payment dispute.
Where a chargeback or payment dispute is initiated, EcoClean Services Ltd reserves the right to suspend services immediately.
The Customer remains liable for:
• The original debt.
• Chargeback fees.
• Administration costs.
• Legal costs.
• Recovery costs.
- REFUSAL OF SERVICE
EcoClean Services Ltd reserves the right to refuse, suspend or terminate services where a Customer:
• Fails to make payment.
• Repeatedly pays late.
• Initiates unjustified payment disputes.
• Behaves abusively.
• Threatens staff.
• Repeatedly prevents access.
• Breaches these Terms.
- ROUTE REMOVAL
EcoClean Services Ltd reserves the right to remove any property from a service route where:
• The account becomes overdue.
• The account becomes inactive.
• The service becomes commercially unviable.
• Repeated service attempts occur.
• The Customer repeatedly breaches these Terms.
- CANCELLATION
Customers may cancel recurring services by providing not less than 24 hours written notice.
Cancellation does not remove liability for:
• Outstanding invoices.
• Charges.
• Recovery costs.
• Fees already incurred.
- DAMAGE AND LIABILITY
EcoClean Services Ltd shall not be responsible for:
• Existing damage.
• Existing cracks.
• Defective bins.
• Wear and tear.
• Damage caused by local authority collection vehicles.
• Damage caused by overloaded bins.
- LIMITATION OF LIABILITY
To the fullest extent permitted by law, the liability of EcoClean Services Ltd shall be limited to the value of the service provided.
Nothing in these Terms excludes liability for death, personal injury, fraud or any liability that cannot legally be excluded.
- DATA PROTECTION
EcoClean Services Ltd processes personal data in accordance with UK GDPR and the Data Protection Act 2018.
Customer information may be retained for up to seven years.
- FORCE MAJEURE
EcoClean Services Ltd shall not be liable for delays or failures caused by events beyond its reasonable control including:
• Severe weather.
• Vehicle breakdowns.
• Illness.
• Equipment failure.
• Road closures.
• Government restrictions.
• Local authority disruptions.
- NO WAIVER
Failure by EcoClean Services Ltd to enforce any provision of these Terms shall not constitute a waiver of its rights.
- ENTIRE AGREEMENT
These Terms and Conditions constitute the entire agreement between EcoClean Services Ltd and the Customer.
- SEVERABILITY
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
- GOVERNING LAW
These Terms and Conditions shall be governed by the laws of England and Wales.
