EcoClean Services Ltd – Bin Cleaning Terms and Conditions

1. Introduction

EcoClean Services Ltd (“we,” “us,” or “our”) is committed to providing professional and eco-friendly bin cleaning services to our valued customers (“you” or “your”). By engaging our services, you agree to the following terms and conditions, which outline the responsibilities of both parties and our payment policies.

2. Services Offered

We offer the following bin cleaning services:

One-Time Clean: A single cleaning service priced at £12 per bin.

4-Weekly Service: Regular cleaning every four weeks at £6 per bin.

New Customer Promotion: The first 5 washes for new customers at £36, including a deep clean on the initial visit.

Food Caddies and Recycling Boxes: Cleaning services available at £3 each.

Note: Prices are subject to change. Any adjustments will be communicated to you in advance.

3. Customer Responsibilities

To ensure efficient service delivery, please adhere to the following:

Bin Accessibility: Ensure bins are placed at the curbside and are easily accessible on the scheduled cleaning day. If bins are not accessible, the service may be skipped, and a service fee may apply.

Bin Contents: Bins should be free from:

• Excessive cooking or motor oils.
• Un-bagged animal waste.
• Chemicals, fresh paint, glue, or other adhesives.
• Hazardous waste of any kind.
• Building materials such as concrete, plaster, or wood.

If a bin is deemed unserviceable due to its contents, the cleaning may not be performed, and a service fee may be charged.

4. Payment Terms

Payment Methods: We accept payments via credit card, debit card, or direct debit.

Billing Cycle: Payments for recurring services will be processed automatically based on your selected plan (e.g., every 4 weeks for the 4-weekly service).

Failed Payments: If a payment fails, we will attempt to contact you to rectify the issue. If the payment remains unresolved, services may be suspended until the account is in good standing.

5. Service Modifications and Cancellations

Rescheduling: If you need to reschedule a service, please notify us at least one day prior to your scheduled service. Failure to do so may result in a service fee.

Cancellations: You may cancel your service at any time by providing notice at least one day prior to your scheduled service. If you are on a recurring service plan and have not completed the minimum required cleanings, a cancellation fee may apply.

6. Service Limitations

While we strive to provide thorough cleaning, certain stains or residues (e.g., permanent dyes, chemicals) may not be completely removable. We will inform you of any such limitations during our service.

7. Liability

We are fully insured to carry out our services. However, we are not responsible for damages resulting from:

• Pre-existing conditions or damages to bins.
• Improper maintenance or use of bins.
• Acts of nature or other events beyond our control.

8. Amendments to Terms

We reserve the right to modify these terms and conditions at any time. Any changes will be communicated to you via email or our website.

9. Contact Information

For any questions or concerns regarding these terms or our services, please contact us at:

Phone: 0800 987 5500 or 07951 514416

Email: info@ecocleanonline.co.uk

By engaging our services, you acknowledge that you have read, understood, and agree to these terms and conditions.