Your customer account
See when your next clean is, check your invoices and balance, and set up Direct Debit or a card – any time, on your phone or computer.
Open my customer account
How to sign in
- Open your account with the button above.
- First time? Press Sign Up and follow the steps, using the email address you gave us, to choose a password.
- Signed up already? Enter your email address or your customer reference (it starts with CUS), then your password, and press Sign In.
- Forgotten your password? Press Forgot Password? on the sign-in screen and follow the steps to set a new one.
What you can do in your account
- See your upcoming cleans and the ones we’ve done
- View and download your invoices, and see your balance
- Set up Direct Debit or save a card so payments happen by themselves
We also email you at the start of each week with the day we’ll be coming. Bins are cleaned after your council has emptied them – just leave them out as usual.
Can’t sign in, or have a question about your account? Call 0800 987 5500 (free) or 01376 503555, or email info@ecocleanonline.co.uk.
