EcoClean Services Ltd – Terms and Conditions
Effective Date: 31 January 2026
1. Introduction
EcoClean Services Ltd (“we,” “us,” or “our”) provides professional and eco-friendly bin cleaning services. By engaging our services, you (“the customer,” “you,” or “your”) agree to these Terms and Conditions, which outline the responsibilities of both parties.
By accepting these terms, you also agree that EcoClean Services Ltd may contact you via telephone, email, SMS, or post regarding your service, in accordance with our Privacy Policy.
These Terms and Conditions constitute a legally binding agreement between you and EcoClean Services Ltd (Company Registration Number: [INSERT]).
2. Services Offered
We offer the following services:
Wheelie Bin Cleaning:
- One-Time Clean: £12 per bin
- 4-Weekly Service: £6 per bin
- 4-Weekly Service for Food Caddies & Recycling Boxes: £3 each
- New Customer Promotion: £24 for the first three washes, including a deep clean on the initial visit
- Food Caddies & Recycling Boxes Promotion: £12 for the first three washes, including a deep clean on the initial visit
Additional Services:
- Exterior property cleaning services as quoted separately
Note: All prices include VAT at the prevailing rate and are subject to change. Any updates will be communicated via email or published on our website at least 30 days in advance.
3. Service Access & Bin Requirements
To ensure efficient service delivery:
3.1 Accessibility
- Bins must be placed curbside and accessible by 7:00 AM on the scheduled cleaning day.
- If you have an assisted collection service, please inform us so we can collect and return bins to their storage location.
- You grant EcoClean operatives permission to access bin store areas or the rear of your property solely for the purpose of cleaning your bins.
3.2 Bin Emptiness Requirement
- Bins must be completely empty of waste at the time of cleaning. We will not clean bins that contain rubbish.
- Due to health, safety, and legal regulations, our operatives are NOT permitted to remove rubbish from a bin or move waste into a neighbour’s bin. Doing so is considered “bin stuffing” or fly-tipping and carries legal penalties.
- If a bin is full or contains rubbish at the time of our visit, a missed service fee of £2 will apply, and we will leave notification.
3.3 Prohibited Bin Contents
Bins must not contain hazardous waste, chemicals, paint, unbagged animal waste, or heavy building materials, and must not have previously contained:
- Excessive oils (cooking or motor)
- Wet paint, adhesives, or chemicals
- Unbagged animal waste or faeces
- Hazardous or medical waste
- Building materials (e.g., plaster, concrete, wood, asbestos)
- Any substance that poses a health or safety risk
If a bin is deemed unsafe, unsuitable, or contaminated, we reserve the right to refuse service. A missed service fee of £2 may apply.
3.4 Bin Condition
- We will only clean bins that are in reasonable condition.
- We reserve the right to refuse service for bins that are severely damaged, cracked, or structurally unsound.
- The customer is responsible for ensuring bins are in serviceable condition.
4. CCTV, Photography & Privacy
You acknowledge and agree that:
- EcoClean may record CCTV footage and photographs of operatives working at your property for safety, training, quality control, and service verification purposes.
- Such recordings will be stored in accordance with UK GDPR and Data Protection Act 2018.
- Footage may be used as evidence in the event of disputes or insurance claims.
- You agree to the recording of CCTV by our operatives for safety and service verification.
5. Data Protection & Privacy
5.1 Data We Collect
We collect and process personal data including:
- Name, address, telephone number, and email address
- Payment and billing information
- Service history and preferences
- Communication records
5.2 How We Use Your Data
Your data is used to:
- Provide and manage our services
- Process payments
- Send service updates and notifications
- Comply with legal obligations
- Improve our services
5.3 Your Rights
Under UK GDPR and Data Protection Act 2018, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing
- Withdraw consent
For full details, please refer to our Privacy Policy available at www.ecocleanonline.co.uk or upon request.
5.4 Data Retention
We will retain your data for as long as necessary to provide services and for 7 years thereafter for accounting and legal purposes.
6. Payment Terms
6.1 Accepted Payment Methods
- Credit/debit card
- Direct debit
- Bank transfer
- Cash (where applicable)
6.2 Payment Schedule
- One-time services: Payment due immediately upon completion or invoice date
- Recurring services: Automatic billing applies on the service date or as otherwise agreed
- Invoices are issued electronically unless paper copies are requested
6.3 Failed Payments
- We will notify you of failed payments via email and/or SMS
- Services may be paused until payment is resolved
- A £5 administrative fee may apply for failed direct debit payments
- Repeated payment failures may result in service termination
6.4 Price Changes
- We reserve the right to adjust pricing with 30 days’ written notice
- Price increases will not apply to pre-paid services
7. Missed Services, Rescheduling & Cancellations
7.1 Customer-Initiated Rescheduling
- Notify us at least 24 hours in advance via phone, email, or through our website to reschedule without charge
- Requests made with less than 24 hours’ notice will incur a £2 missed service fee
7.2 Missed Access
A £2 missed service fee applies if:
- Bins are inaccessible (locked gates, blocked access)
- Bins have not been emptied by the council
- Bins contain rubbish or prohibited materials
- Dogs or other animals prevent safe access
7.3 Company-Initiated Cancellations
We may cancel or reschedule due to:
- Adverse weather conditions
- Vehicle breakdown
- Staff illness
- Events beyond our reasonable control
In such cases, no fee will be charged, and we will reschedule at no additional cost.
7.4 Service Cancellation by Customer
- You may cancel recurring services at any time with 24 hours’ written notice
- Cancellation must be submitted via email to info@ecocleanonline.co.uk or through our website
- Outstanding balances must be cleared before cancellation is processed
- No refunds will be provided for services already rendered
7.5 Service Termination by EcoClean
We reserve the right to terminate service immediately without refund if:
- Terms and Conditions are violated
- Payment remains outstanding for more than 60 days
- Abusive or threatening behaviour occurs
- False or fraudulent information is provided
- The service becomes commercially unviable
7.6 Skipped Cleans Clause
If you request to skip three or more consecutive scheduled cleaning appointments, the next cleaning service will be treated as a First Clean and charged at the applicable First Clean rate (£12 per bin). This is due to the additional time and effort required to restore bins to standard maintenance level.
8. Service Standards & Limitations
8.1 Service Standard
We will use reasonable skill and care to:
- Remove dirt, grime, and biological matter from bins
- Sanitise bins using eco-friendly cleaning products
- Deodorise bins where possible
8.2 Limitations
While we aim for high-quality results:
- Some stains (chemical residues, permanent dyes, ingrained dirt) may not be fully removable
- Paint, stickers, or council markings may be washed off during cleaning
- Bins with severe damage, rust, or deterioration may not clean to “like new” condition
- We do not guarantee specific aesthetic outcomes
8.3 Non-Standard Items
- Old or heavily stained bins may require additional treatments at extra cost
- We reserve the right to recommend replacement if a bin is beyond effective cleaning
9. Liability & Insurance
9.1 Our Insurance
We maintain:
- Public Liability Insurance (minimum £5,000,000)
- Employers’ Liability Insurance as required by law
- Business Vehicle Insurance
9.2 What We Are Liable For
We accept full liability for:
- Death or personal injury caused by our negligence
- Damage to property caused directly by our negligence
- Breaches of our contractual obligations under these terms
9.3 What We Are Not Liable For
We are not liable for:
- Pre-existing damage, cracks, or deterioration of bins
- Damage caused by improper bin use, overloading, or poor maintenance
- Consequential losses (e.g., missed bin collections by council)
- Delays or service failures due to Force Majeure (see Section 13)
- Washed-off markings, stickers, or paint
- Bins damaged by council collection vehicles after our service
- Loss or theft of bins
- Damage to property not caused by our negligence
9.4 Limitation of Liability
Where we are liable (other than for death or personal injury):
- Our total liability is limited to the fees paid for the specific service in question
- We are not liable for indirect, consequential, or economic losses
9.5 Customer’s Responsibility
You are responsible for:
- Ensuring bins are in reasonable condition before service
- Reporting any damage within 48 hours of service
- Providing accurate information about bin location and access
10. Service Continuity & Address Changes
10.1 Ongoing Service
- Recurring services continue until cancelled by you in accordance with Section 7.4
- Services will automatically renew on the agreed schedule
10.2 Change of Address
- If you move within our service area, notify us at least 5 working days in advance to transfer your service
- If you move outside our service area, your service will be cancelled, and any prepaid amounts for uncompleted services will be refunded
- Missed cleans due to insufficient notice may still be charged
10.3 Change of Bin Collection Day
- If your council changes refuse collection schedules, notify us immediately
- We will adjust your cleaning schedule accordingly at no extra charge
- Failure to notify us may result in missed cleans and applicable fees
11. Conduct & Complaints
11.1 Staff Treatment
- Our staff must be treated with respect and courtesy
- Abusive, threatening, or violent behaviour (verbal or physical) will result in immediate service termination and full payment of outstanding charges
- We operate a zero-tolerance policy on harassment or discrimination
11.2 Complaints Procedure
If you are dissatisfied with our service:
- Contact us within 48 hours of the service via email (info@ecocleanonline.co.uk) or phone (0800 987 5500)
- Provide your account details, service date, and description of the issue
- Include photographs if applicable
- We will investigate and respond within 5 working days
- Valid complaints will be resolved with a complimentary re-clean or service credit
11.3 Escalation
If we cannot resolve your complaint satisfactorily:
- You may refer the matter to an independent Alternative Dispute Resolution (ADR) provider
- Details will be provided upon request
12. Refund Policy
EcoClean Services Ltd is committed to providing high-quality services. If you are not satisfied, we will work to resolve the issue fairly and promptly.
12.1 Eligibility for Refunds
Refunds are considered for service failure or duplicate payments if reported within 48 hours.
12.2 Non-Refundable Circumstances
No refunds apply if bins were full or inaccessible.
12.3 Refund Process
- Refund requests must be submitted in writing via email to info@ecocleanonline.co.uk within 48 hours of the service date
- Include your account details, service date, payment reference, and reason for refund
- We aim to process approved refunds within 14 days of receiving the request
- Refunds will be issued to the original payment method unless otherwise agreed
12.4 Alternative Remedies
In some cases, we may offer:
- A complimentary re-clean
- Service credit for future appointments
- Rescheduled service at no charge
This will be offered as an alternative to a refund, subject to your agreement.
12.5 Consumer Rights
Nothing in this Refund Policy affects your statutory rights under the Consumer Rights Act 2015.
13. Late Payment Policy
In accordance with the Late Payment of Commercial Debts (Interest) Act 1998, EcoClean Services Ltd reserves the right to charge interest and claim compensation on overdue invoices.
13.1 When Payment is Considered Late
Unless otherwise agreed in writing, payment is considered late 30 days after:
- The date the invoice is issued, OR
- The date the service is provided (whichever is later)
13.2 Interest on Late Payments
For business-to-business transactions:
- Statutory interest will be charged at 8% above the Bank of England base rate
- Interest will accrue daily from the due date until the invoice is paid in full
For consumer transactions:
- We may charge interest at the statutory rate after 30 days
- We will provide reasonable reminders before applying interest
13.3 Debt Recovery Costs
If our reasonable recovery costs exceed these fixed amounts, we may claim additional compensation.
13.4 Enforcement
If payment remains outstanding after 60 days, we reserve the right to:
- Suspend services until the account is settled
- Refer the debt to a collection agency
- Pursue legal action through the civil courts
- Report the debt to credit reference agencies (for business customers)
13.5 Payment Disputes
If you dispute an invoice, contact us within 14 days. We will investigate and pause debt recovery action until the dispute is resolved.
14. Force Majeure
14.1 Definition
Neither party shall be liable for failure to perform obligations due to events beyond reasonable control, including but not limited to:
- Acts of God (floods, storms, earthquakes)
- Pandemic or epidemic
- War, terrorism, civil unrest
- Government restrictions or legislation
- Strikes or industrial action
- Fire, explosion, or accident
- Failure of utilities or telecommunications
- Severe weather conditions making service delivery unsafe
14.2 Obligations During Force Majeure
- The affected party must notify the other party as soon as reasonably practicable
- Services will be rescheduled once the Force Majeure event has ended
- No fees will be charged for services not rendered due to Force Majeure
- If Force Majeure continues for more than 30 days, either party may terminate the agreement without penalty
15. Consumer Rights Act 2015
15.1 Your Statutory Rights
Nothing in these Terms and Conditions affects your statutory rights under the Consumer Rights Act 2015, including the right to:
- Services performed with reasonable care and skill
- Services provided at a reasonable price (where not agreed in advance)
- Services completed within a reasonable time
15.2 Business Customers
If you are a business customer, your rights are governed by the Supply of Goods and Services Act 1982 and common law.
16. Intellectual Property
16.1 Company Property
All intellectual property rights in:
- The EcoClean Services Ltd name, logo, and branding
- Our website and marketing materials
- Our processes and methodologies
- Any content we create
remain our exclusive property.
16.2 Restrictions
You may not:
- Use our branding without written permission
- Reproduce or distribute our materials
- Claim affiliation with EcoClean Services Ltd without authorisation
17. Third-Party Services
17.1 Subcontracting
We may use qualified subcontractors to deliver services. All subcontractors will be bound by equivalent terms to these Terms and Conditions.
17.2 Our Responsibility
We remain fully responsible for services provided by subcontractors as if we had provided them ourselves.
18. Health & Safety
18.1 Customer Obligations
You must:
- Inform us of any health and safety hazards on your property (aggressive animals, unstable structures, chemical contamination)
- Ensure safe access to bins
- Restrain pets during service delivery
18.2 Our Obligations
We will:
- Conduct risk assessments
- Provide appropriate safety equipment to operatives
- Follow all relevant health and safety legislation
- Comply with current public health guidance (including COVID-19 or other infectious disease protocols)
18.3 Right to Refuse
Our operatives may refuse service if they deem the working conditions unsafe. No fee will be charged in such circumstances.
19. Environmental Commitment
19.1 Eco-Friendly Practices
We are committed to environmental sustainability and use:
- Biodegradable and eco-friendly cleaning products where possible
- Water recycling systems
- Fuel-efficient vehicles
19.2 Waste Water
Waste water from bin cleaning is managed in accordance with Environmental Protection Act 1990 and Water Industry Act 1991. We do not discharge contaminated water into public drains without appropriate treatment.
20. Entire Agreement
20.1 Complete Terms
These Terms and Conditions, together with our Privacy Policy and any written quotation, constitute the entire agreement between you and EcoClean Services Ltd.
20.2 Supersedes Previous Agreements
These terms supersede all prior agreements, representations, and understandings, whether written or oral.
20.3 Variations
No variation of these terms will be valid unless made in writing and signed by an authorised representative of EcoClean Services Ltd.
21. Severability
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
22. Waiver
Our failure to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of that right or provision unless acknowledged in writing by us.
23. Assignment
23.1 Your Rights
You may not assign, transfer, or subcontract your rights or obligations under these Terms and Conditions without our prior written consent.
23.2 Our Rights
We may assign, transfer, or subcontract our rights and obligations to another company, particularly in the event of:
- Business sale or merger
- Corporate restructuring
- Operational efficiency purposes
You will be notified of any such assignment.
24. Notices
24.1 How to Contact Us
All notices to EcoClean Services Ltd must be sent to:
24.2 How We Contact You
We will contact you using the details you have provided. You must keep your contact information up to date.
24.3 Deemed Receipt
Notices are deemed received:
- Email: 24 hours after sending
- Post: 48 hours after posting (UK addresses)
- Hand delivery: Upon delivery
25. Governing Law & Jurisdiction
25.1 Applicable Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
25.2 Disputes
- For consumer contracts: Disputes may be brought in the courts of England and Wales or the courts of the country where you live
- For business contracts: Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales
25.3 Alternative Dispute Resolution
Before pursuing court action, we encourage both parties to attempt resolution through:
- Direct negotiation
- Mediation
- An approved ADR provider
26. Amendments to Terms and Conditions
26.1 Right to Amend
We may update these Terms and Conditions at any time to reflect:
- Changes in law or regulation
- Changes to our services
- Operational improvements
- Industry best practices
26.2 Notice of Changes
- Material changes will be communicated via email and/or posted on our website at least 30 days before taking effect
- Minor administrative changes may take effect immediately
- Continued use of our services after changes take effect constitutes acceptance of the updated terms
26.3 Right to Terminate
If you do not agree with any material changes, you may terminate the service in accordance with Section 7.4 before the changes take effect.
27. Contact Information
For questions, support, or to exercise your rights under these Terms and Conditions:
EcoClean Services Ltd
