EcoClean Services Ltd
Terms and Conditions of Service
Company Name: EcoClean Services Ltd
Registered Address: 32 Perry Road, Witham, CM8 3YZ
Telephone: 0800 987 5500 / 01376 503555
Email: info@ecocleanonline.co.uk
Effective Date: 13th March 2026
These Terms and Conditions apply to all services provided by EcoClean Services Ltd unless otherwise agreed in writing.
1. Definitions
For the purposes of these Terms:
Company means EcoClean Services Ltd.
Customer means the person, household, or business purchasing services from EcoClean.
Service means wheelie bin cleaning or related cleaning services provided by EcoClean.
Service Visit means attendance by EcoClean at a property to carry out the agreed service.
Subscription Plan means a recurring monthly payment plan for ongoing services.
2. Acceptance of Terms
By booking a service, making payment, or continuing to use services provided by EcoClean Services Ltd, the Customer confirms that they have read, understood, and agreed to these Terms and Conditions.
These Terms constitute a legally binding agreement between EcoClean Services Ltd and the Customer.
3. Services Provided
EcoClean Services Ltd provides professional wheelie bin cleaning services including:
One-time clean: £15 per bin
4-weekly service: £6 per bin
Food caddies & recycling boxes: £3 each
Promotional offers may apply to new customers.
Prices include VAT where applicable.
EcoClean reserves the right to amend prices with 30 days written notice.
4. Service Access Requirements
4.1 Accessibility
Bins must be accessible and available for cleaning by 7:00 AM on the scheduled service day.
Customers grant EcoClean permission to access bin storage areas where necessary to perform the service.
4.2 Empty Bins
Bins must be completely empty before cleaning.
EcoClean operatives are not permitted to remove rubbish from bins.
4.3 Unsafe or Prohibited Materials
EcoClean may refuse to clean bins containing:
• hazardous waste
• chemicals or paint
• oils or industrial waste
• building materials
• medical waste
• unbagged animal waste.
4.4 Bin Condition
Bins must be structurally sound.
EcoClean may refuse service where bins are severely damaged or unsafe.
5. Missed Service & Access Issues
Bins must be empty and accessible at the time of our visit.
A £3 missed service charge may apply where cleaning cannot be completed due to:
• bins not emptied by the council
• bins not left out
• blocked access
• locked gates
• animals preventing safe access
• bins containing waste.
This charge covers travel, fuel and operational costs.
6. Blocked Access
Customers must ensure bins are accessible at the time of the visit.
EcoClean will not be responsible for missed services where access is prevented by:
• vehicles blocking bins
• locked gates
• bins stored behind fences or buildings
• obstacles preventing safe access
• animals preventing safe access.
Where access is not possible the visit will be recorded as a missed service.
7. Service Verification
EcoClean may record photographic, GPS or time-stamped evidence of service visits.
This may be used to verify attendance and resolve service disputes.
8. Service Attempt
Where EcoClean attends but cannot complete a clean due to council collection issues or access issues, the visit will be recorded as a service attempt.
9. Service Standards
EcoClean will use reasonable care and skill when providing services.
However EcoClean cannot guarantee bins will return to a “like new” condition.
10. Odour Disclaimer
Bins used for food waste may continue to produce odours after cleaning.
EcoClean does not guarantee complete removal of odours.
11. Pest & Maggot Activity
EcoClean cannot guarantee the removal or prevention of insects including maggots or flies.
12. Drying & Residual Water
A small amount of water may remain in the bin after cleaning.
This is normal and does not constitute a service failure.
13. Council Collection Dependency
EcoClean services rely on bins being emptied by the local council before cleaning.
If council collection is missed or delayed EcoClean will attempt to reschedule where possible.
14. Customer Notification of Collection Changes
Customers are responsible for informing EcoClean if their local authority collection day changes.
EcoClean will not be responsible for missed services caused by council schedule changes that have not been communicated by the customer.
15. Braintree District Council Collection Schedule
In areas served by Braintree District Council, black refuse bins may be collected every 3 weeks.
Cleaning visits follow the council collection cycle.
The number of cleans in any calendar month may therefore vary.
16. Route-Based Scheduling
EcoClean operates a route-based service system.
Visits may occur at any time during the scheduled service day.
Specific appointment times cannot be guaranteed.
17. Payment Terms
Payments may be made via:
• card
• direct debit
• bank transfer.
EcoClean reserves the right to allocate payments to the oldest outstanding invoice.
18. Late Payment Charges
Invoices must be paid within 30 days.
If payment remains outstanding EcoClean may apply a £10 administration charge.
Additional £10 charges may be applied every 30 days.
19. Interest on Late Payments
For business customers EcoClean may charge interest under the Late Payment of Commercial Debts (Interest) Act 1998 at 8% above the Bank of England base rate.
20. Statutory Late Payment Compensation
Business customers may be charged:
• £40 for debts up to £999
• £70 for debts up to £9,999
• £100 for larger debts.
21. Suspension of Services
EcoClean may suspend services where accounts remain unpaid for 30 days or more.
21A. Service Continuity
EcoClean operates a scheduled route-based service system.
Where an account becomes overdue EcoClean reserves the right to:
• suspend services
• remove the property from future service routes
• require payment in advance.
22. Service Reactivation Fee
Where services are suspended due to unpaid invoices EcoClean may charge a £15 reactivation fee.
23. Monthly Subscription Plans
Some areas operate under monthly payment plans.
Payments are normally collected on the 1st day of each month.
23.1 Minimum Service Period
Subscription plans require a minimum service period of 3 months.
23.2 Missed Cleans Under Subscription Plans
Where EcoClean attends but cannot clean due to council collection issues or access issues, the visit will be recorded as a service attempt.
23.3 Missed Cleans Caused by EcoClean
Where EcoClean is unable to attend due to operational reasons we will attempt to reschedule or carry the clean forward.
23.4 Service Frequency Disclaimer
EcoClean does not guarantee a clean in every calendar month due to council collection cycles.
24. Additional Cleaning Charges
Bins requiring significantly more cleaning than a standard service may be charged at the first clean rate.
25. Promotional Offer Eligibility
Promotional offers apply to new customers only.
Customers who cancel and re-join may not qualify for promotional offers.
26. Cancellation
Recurring services may be cancelled with 24 hours written notice.
Outstanding balances must be cleared before cancellation.
27. Bin Condition & Damage
EcoClean will take reasonable care when cleaning bins.
However EcoClean is not responsible for:
• pre-existing cracks or structural weaknesses
• wear and tear
• damage caused by council bin lorries
• damage caused by excessively heavy bins.
Most bins remain the property of the local council.
28. Customer Responsibilities
Customers must ensure:
• bins are emptied before cleaning
• bins are accessible
• pets are secured
• access routes are safe.
29. Liability
EcoClean maintains public liability insurance.
Liability is limited to the value of the service provided.
30. Data Protection
EcoClean processes personal data in accordance with UK GDPR and the Data Protection Act 2018.
Customer data may be retained for up to 7 years.
31. Force Majeure
EcoClean is not liable for delays caused by events beyond reasonable control including severe weather, illness, or equipment failure.
32. Debt Recovery & Legal Costs
EcoClean reserves the right to recover reasonable recovery costs, legal costs and court fees where permitted by law.
33. Entire Agreement
These Terms constitute the entire agreement between EcoClean Services Ltd and the Customer.
34. Severability
If any provision of these Terms is found to be invalid or unenforceable the remaining provisions shall remain in effect.
35. Governing Law
These Terms are governed by the laws of England and Wales.
36. Contact Information
EcoClean Services Ltd
32 Perry Road
Witham
CM8 3YZ
Email: info@ecocleanonline.co.uk
Telephone: 0800 987 5500 / 01376 503555
