EcoClean Services Ltd
Window & Exterior Cleaning Terms and Conditions
Effective Date: 13 March 2026
These Terms and Conditions apply to all window cleaning and exterior cleaning services provided by EcoClean Services Ltd unless otherwise agreed in writing.
1. Definitions
For the purposes of these Terms and Conditions:
Company means EcoClean Services Ltd.
Customer means the person, household, or business purchasing services from EcoClean.
Service means window cleaning or exterior cleaning services provided by EcoClean.
Service Visit means attendance by EcoClean at a property to perform the agreed service.
2. Acceptance of Terms
By requesting a service, making payment, or allowing EcoClean Services Ltd to carry out a service visit, the Customer confirms acceptance of these Terms and Conditions.
These Terms constitute a legally binding agreement between EcoClean Services Ltd and the Customer.
EcoClean Services Ltd may contact customers via telephone, email, SMS or post regarding service reminders, payment notifications and service updates.
3. Services Provided
EcoClean Services Ltd provides professional exterior cleaning services including:
• External window cleaning using purified water systems
• Conservatory roof cleaning
• Fascia and soffit cleaning
• Gutter clearing
• Other exterior cleaning services where agreed
All services are external unless otherwise agreed in writing.
4. Initial Visit & First Clean
The first clean may incur a premium charge due to the additional time required to bring windows to a maintainable standard.
This charge may vary depending on:
• property size
• number of windows
• level of contamination
• service frequency chosen.
5. Cleaning Limitations
Our cleaning systems remove typical environmental dirt and build-up but will not remove:
• paint
• builders residue
• cement or plaster
• adhesives or stickers
• chemical staining
• oxidised window frames
• scratches or permanent glass damage.
Specialist cleaning may incur additional charges.
6. Service Frequency
Regular cleaning services are typically scheduled:
• every 4 weeks
• every 6 weeks
• every 8 weeks
Customers joining the regular round agree to a minimum of three cleans.
7. Route-Based Scheduling
EcoClean operates a route-based service system.
Due to weather conditions, operational requirements and route planning, visits may occur up to 7 days before or after the scheduled cycle date.
Specific appointment times cannot be guaranteed.
8. Weather Policy
Window cleaning can be carried out in light rain, as rain does not affect results when using purified water.
In cases of heavy rain, high winds or dangerous conditions, services will be rescheduled to the next available working day.
9. Access Requirements
Customers must ensure safe access to all windows on the scheduled service day.
Customers must:
• unlock gates where necessary
• remove obstacles blocking windows
• secure pets
• ensure safe access to the property.
10. Blocked Access
If EcoClean attends but cannot access windows due to:
• locked gates
• vehicles blocking access
• obstacles preventing safe work
• aggressive animals
the visit may be recorded as a service attempt and the full service fee may still apply.
11. Rear Property Access
By accepting these Terms the Customer grants EcoClean permission to access the rear or side of the property where necessary to perform the service.
12. Service Verification
EcoClean may record photographic, GPS or time-stamped evidence of service visits.
This may be used to verify attendance and resolve service disputes.
13. Additional Cleaning Charges
Where windows or property require significantly more work than a standard service due to heavy contamination, neglect, or extended periods between cleans, EcoClean reserves the right to apply:
• an additional cleaning charge, or
• the first clean rate.
14. Cancellations
Customers must provide 24 hours notice to cancel or reschedule a clean.
If our team attends and is turned away or prevented from completing the service, the full service fee may still apply.
15. Ending the Service
Customers may cancel the service after completing the minimum three-clean commitment.
Outstanding balances must be cleared before cancellation is processed.
16. Service Continuity
EcoClean operates a scheduled route-based service.
Where accounts become overdue EcoClean reserves the right to:
• suspend services
• remove the property from future service routes
• require payment in advance.
Service may resume once the outstanding balance has been settled.
17. Payment Methods
Payments may be made via:
• Direct Debit (GoCardless)
• credit or debit card
• bank transfer.
18. Failed Payments
Where a payment fails:
• the customer will be notified
• the balance must be settled within 7 days
• a £5 administration charge may apply.
19. Late Payment Charges
Invoices must be paid within 30 days of the invoice date unless otherwise agreed in writing.
Where payment remains outstanding after this period EcoClean Services Ltd reserves the right to apply a £10 administration charge to cover the costs of payment reminders, account administration and debt recovery activity.
Additional £10 administration charges may be applied every 30 days until the balance is cleared.
EcoClean may also suspend services or require payment in advance.
19.1 Commercial Customers
For commercial customers EcoClean reserves the right to charge statutory interest and compensation in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
Interest may be charged at 8% above the Bank of England base rate on invoices overdue by more than 30 days.
20. Service Reactivation Fee
Where services have been suspended due to unpaid invoices EcoClean may charge a £15 service reactivation fee before services resume.
21. Price Changes
EcoClean reserves the right to adjust pricing with 30 days notice.
Customers may cancel their service if they do not wish to accept the new pricing.
22. Liability
EcoClean maintains public liability insurance.
EcoClean is not responsible for:
• pre-existing window damage
• failed window seals
• deteriorating frames
• damage caused by defective installations.
Liability is limited to the value of the service provided.
23. Complaints
If you are unhappy with the service you must notify us within 24 hours.
Where appropriate we will return to re-clean the affected windows free of charge.
24. Data Protection
EcoClean processes personal data in accordance with UK GDPR and the Data Protection Act 2018.
Customer data may be retained for up to 7 years for legal and accounting purposes.
25. Conduct & Abuse
We operate a zero tolerance policy for abusive or threatening behaviour toward staff.
Such behaviour may result in immediate termination of service.
26. Force Majeure
EcoClean is not liable for delays caused by events beyond reasonable control including:
• severe weather
• illness
• equipment failure
• road closures.
27. Entire Agreement
These Terms constitute the entire agreement between EcoClean Services Ltd and the Customer.
28. Severability
If any provision of these Terms is deemed invalid or unenforceable the remaining provisions remain in effect.
29. Governing Law
These Terms are governed by the laws of England and Wales.
30. Contact Information
EcoClean Services Ltd
Telephone: 01376 503555 or 0800 987 5500
Email: info@ecocleanonline.co.uk
Website: www.ecocleanonline.co.uk
